Syracuse
Managed IT Services
Built for Growth
Powering Across Central New York
Reliable Managed IT Services for Syracuse and Central New York businesses. We ensure fast, proactive support, clear communication, and 24/7 monitoring to prevent issues, empowering you to focus on growth confidently.
Team of Experts DEDICATED TO YOU
Dan
Founding Partner
Caleb
Helpdesk Engineer
Alex
Project Engineer
Matt
Project Engineer
Sebastian
Account Specialist
Nick
Helpdesk Engineer
David H.
Helpdesk Engineer
Josh
Helpdesk Engineer
Michelle
Business Development Specialist
Cheryl
Partner / HR Manager
James
Managing Director
Kevin M.
Director of Operations
Valerie
Helpdesk Coordinator
Dave S.
Client Services Manager
Kevin B.
Chief Engineer
Stephanie
Marketing Specialist
Nate
Helpdesk Engineer
Why Businesses Work With The Garam Group
Response In Under 5 Minutes
Clients in Syracuse and Central NY connect with a technician in an average of 3.5 minutes, resolving issues quickly and remotely.
Satisfaction Guaranteed
We ensure your standards are met, offering free service if you're ever dissatisfied with our work.
Clear and Simple Communication
We explain managed IT services in plain English for businesses in Syracuse and all across Central NY, making technology easy to understand and stress-free.
Continuous Network Monitoring
Our 24/7 oversight prevents security threats, ensuring seamless and secure business operations at all times.
Don't Take Our
Word For It
“I switched my company's phone system to the Garam Group a few months ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. I have worked with Caleb and Sebastian since, and they both have been incredible. They know their stuff and are always hard at work to help the clients. Highly recommend this company!”
Kelly Virag
Logistics & Supply Chain
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
Garam Group is a great company to work with. We wanted to update our phone system so we called them. Michelle was very knowledgeable with their products and explained how everything works flawlessly. She listened to our needs and provided solutions that fit our company. We felt no pressure from them to purchase. Once we decided to hire Garam Group, the install and transfer was seamless. Kevin and Sebastian walked us through everything, answered all of our questions, and made sure we knew how everything worked before they left. A few days later when we wanted to change a few things, Sebastian worked tirelessly to make sure we had what we wanted. Great company!
Susan Napierala
New York
A Trustworthy, Transparent Partner
I switched my company's phone system to the Garam Group a few months ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. I have worked with Caleb and Sebastian since, and they both have been incredible. They know their stuff and are always hard at work to help the clients. Highly recommend this company!
Kelly Virag
Logistics & Supply Chain
One of the Best Companies Around
The Garam Group is a pleasure to have as our phone provider. Michelle S. was professional, pleasant, accommodating and informative when providing all the information prior to our decision making of our new provider. Caleb was also professional, pleasant and informative when installing our new system. Sebastian has been amazing, professional, pleasant, patient, not to mention above and beyond accommodating with some glitches we have had with one of our lines. He made no judgement when I was clearly less than tech savvy. Thank you all at the Garam Group!
Kimmy Hunold
Motor Vehicle Manufacturing
Frustrated With Your Managed IT Services?
We Get It.
Dan Napolitano
Founding Partner
We're here to make sure your IT works (and that's it).
When technology fails, it disrupts your entire Syracuse or Central New York business. Downtime, slow responses, and unclear communication cost you time and money. You deserve managed IT Services that deliver reliability, speed, and proactive solutions tailored to your unique needs.
How Much Longer Can You Tolerate Poor IT Performance?
We understand the stress of unreliable technology. Your business requires seamless operations, but frequent disruptions and unresponsive providers make growth difficult. Our managed IT services solve these problems for businesses in Syracuse and all across Central NY by offering fast support, clear communication, and proactive management that empowers your success.
Contact us today for reliable managed IT Services that keep your business running smoothly. Call 315-470-2106 today to schedule a 30-minute call.
Schedule an Appointment Today
What We Do
Comprehensive managed IT Services that proactively monitor, maintain, and optimize your systems, ensuring maximum uptime and efficiency.
Help Desk
Responsive support resolving IT issues swiftly, minimizing disruptions, and empowering your team to stay productive every day.
Cloud Solutions
Streamline operations with secure, scalable cloud IT Services, providing flexibility and accessibility from any location at any time.
Robust protection against cyber threats, safeguarding your data, and maintaining compliance with industry regulations for peace of mind.
Reliable data protection ensures business continuity with secure backups and rapid recovery from unexpected incidents or disasters.
Flexible, reliable communication solutions with advanced features, enabling seamless connectivity and scalability for your growing business.
More than break fix support
Keeping your business secure and operating at peak performance today requires far more than computer support. It demands Managed IT Services, combining compliance expertise, ongoing business analysis, proper management of technology points, and professional guidance you can count on.
By utilizing the very same strategies employed by Fortune 500 companies, we’ve created a program that helps businesses in Syracuse and all across Central NY leverage our proven processes and investments to build a highly secure, stable, and responsive IT infrastructure.
Technology Management vs Computer Support
Properly managed technology is essential for businesses looking to increase profitability. With the right Managed IT Services, businesses in Syracuse and all across Central NY can harness technology such as computer networks and cloud solutions, to stay competitive, boost productivity, and reduce costs. Unfortunately, growth for many organizations is often slowed by mismanaged or outdated technology.
Technology management must go far beyond the routine computer support which many small and mid-sized businesses have grown accustomed to.
To realize the business improving potential of modern technology and to minimize the many risks that come with it, businesses of all sizes must address several critical technology management factors. Partnering with the right Managed IT Services provider in Syracuse and all across Central NY ensures these factors are handled proactively, allowing organizations to focus on growth and performance.
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
Garam Group is a great company to work with. We wanted to update our phone system so we called them. Michelle was very knowledgeable with their products and explained how everything works flawlessly. She listened to our needs and provided solutions that fit our company. We felt no pressure from them to purchase. Once we decided to hire Garam Group, the install and transfer was seamless. Kevin and Sebastian walked us through everything, answered all of our questions, and made sure we knew how everything worked before they left. A few days later when we wanted to change a few things, Sebastian worked tirelessly to make sure we had what we wanted. Great company!
Susan Napierala
New York
A Trustworthy, Transparent Partner
I switched my company's phone system to the Garam Group a few months ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. I have worked with Caleb and Sebastian since, and they both have been incredible. They know their stuff and are always hard at work to help the clients. Highly recommend this company!
Kelly Virag
Logistics & Supply Chain
One of the Best Companies Around
The Garam Group is a pleasure to have as our phone provider. Michelle S. was professional, pleasant, accommodating and informative when providing all the information prior to our decision making of our new provider. Caleb was also professional, pleasant and informative when installing our new system. Sebastian has been amazing, professional, pleasant, patient, not to mention above and beyond accommodating with some glitches we have had with one of our lines. He made no judgement when I was clearly less than tech savvy. Thank you all at the Garam Group!
Kimmy Hunold
Motor Vehicle Manufacturing
Syracuse and Central New York Tech Tips
Explore insights, tips, and expert advice on Managed IT Services, cybersecurity, VoIP phone service, and technology trends. Our blog helps you navigate challenges, improve efficiency, & stay ahead in the ever-evolving world of business tech in Syracuse and Central New York.
YOU Are The Hacker’s Shortcut In
Hackers don’t need to break into your systems.. they can talk their way in. Here’s how social engineering works, the tricks cybercriminals use, and the steps we take to stop them. ...more
Protect Your Business
October 15, 2025•3 min read
The Costliest Cyber Fails in History
Cyber disasters don’t start with genius hackers in hoodies. They usually start with something simple. A missed update. A gullible click. A tiny configuration mistake no one double-checked. ...more
Protect Your Business
October 10, 2025•3 min read
The Silent IT Budget Killer
Most business owners treat their IT budget like a gym membership in January ... they sign up, pay every month, and never check if they’re actually getting results. That’s why so many companies waste t... ...more
Protect Your Business
September 19, 2025•3 min read
YOU Are The Hacker’s Shortcut In
Hackers don’t need to break into your systems.. they can talk their way in. Here’s how social engineering works, the tricks cybercriminals use, and the steps we take to stop them. ...more
Protect Your Business
October 15, 2025•3 min read
The Costliest Cyber Fails in History
Cyber disasters don’t start with genius hackers in hoodies. They usually start with something simple. A missed update. A gullible click. A tiny configuration mistake no one double-checked. ...more
Protect Your Business
October 10, 2025•3 min read
The Silent IT Budget Killer
Most business owners treat their IT budget like a gym membership in January ... they sign up, pay every month, and never check if they’re actually getting results. That’s why so many companies waste t... ...more
Protect Your Business
September 19, 2025•3 min read
Frequently Asked Questions
Does the monthly service fee include new software licenses or hardware purchases?
No. Your monthly fee covers our managed IT services—monitoring, maintenance, and support—not the cost of new equipment or software. Any new purchases are separate, but we’ll help you find the right solutions at the best value.
How do we get in touch when we need help?
You can contact us by phone, email, or through our online ticket system. We respond promptly and keep communication straightforward.
Will I lose control over our systems if we work with a managed IT services provider?
No. You maintain full decision-making authority. We handle the technical work, but you choose how involved you want to be and make the final calls on policies or changes.
Is it safe to give a managed IT services provider access to our network and data?
Any outside access carries some risk, but we follow strict security protocols and use industry-standard protections. Our approach reduces your overall exposure compared to managing everything internally without specialized expertise.
Will working with a managed IT services provider mean we have to upgrade all our hardware and software?
Not if it’s not necessary. We work with what you have unless something is outdated or poses a security risk. In that case, we’ll recommend practical upgrades or updates.
How much do I need to be involved once we partner with a managed IT services provider?
You set your level of involvement. Some clients prefer regular input, others let us handle everything behind the scenes. We provide periodic reviews so you always know what’s happening without needing to manage daily IT tasks yourself.
What is a managed IT services provider (MSP)?
A Managed Services Provider (MSP) is a company that handles your business’s technology needs, like IT support, cybersecurity, VoIP, and cloud services. At The Garam Group, we manage it all behind the scenes, keeping your systems secure and running smoothly so you can focus on growing your business in Syracuse.
Where does The Garam Group operate?
Based in Syracuse, The Garam Group serves businesses across Auburn, Onondaga County, Cortland, Oswego, Albany, Rochester, and Madison Counties, as well as throughout Central New York.
Experience Truly Reliable Managed IT Services
Partner with us for proactive managed IT Services designed to enhance your business operations and secure your technology. Our team is dedicated to delivering solutions that meet your unique needs with exceptional support.
Call 315-470-2106 today or click the button below to schedule your appointment and experience the difference.
