Central New York IT Services

That Work For You.

Reliable IT Services tailored for Central New York businesses. We ensure fast, proactive support, clear communication, and 24/7 monitoring to prevent issues, empowering you to focus on growth confidently.

Team of Experts DEDICATED TO YOU

Caleb
Project Engineer

Alex
Helpdesk Engineer

Matt
Helpdesk Engineer

Sebastian
Helpdesk Engineer

Esther
Helpdesk Engineer

David H.
Helpdesk Engineer

Josh
Helpdesk Engineer

Michelle
Client Relationship Manager

Dan
Founding Partner

Cheryl
Partner / HR Manager

James
Managing Director

Kevin M.
Director of Operations

Valerie
Helpdesk Coordinator

Dave S.
Client Services Manager

Kevin B.
Chief Engineer

Why Businesses Work With The Garam Group

Response In Under 5 Minutes

Clients connect with a technician in an average of 3.5 minutes, resolving issues quickly and remotely.

Satisfaction Guaranteed

We ensure your standards are met, offering free service if you're ever dissatisfied with our work.

Clear and Simple Communication

We explain IT solutions in plain English, making technology easy to understand and stress-free.

Continuous Network Monitoring

Our 24/7 oversight prevents security threats, ensuring seamless and secure business operations at all times.

Are You Frustrated With Your IT Services?

We Get It.

Dan Napolitano

Founding Partner

We're here to make sure your IT works (and that's it).

When technology fails, it disrupts your entire business. Downtime, slow responses, and unclear communication cost you time and money. You deserve IT Services that deliver reliability, speed, and proactive solutions tailored to your unique needs.

How Much Longer Can You Tolerate Poor IT Performance?

We understand the stress of unreliable technology. Your business requires seamless operations, but frequent disruptions and unresponsive providers make growth difficult. Our IT Services solve these problems by offering fast support, clear communication, and proactive management that empowers your success.

Contact us today for reliable IT Services that keep your business running smoothly. Call 315-470-2106 today to schedule a 30-minute call.

Schedule an Appointment Today

What We Do

Managed IT Services

Comprehensive IT Services that proactively monitor, maintain, and optimize your systems, ensuring maximum uptime and efficiency.

Help Desk

Responsive support resolving IT issues swiftly, minimizing disruptions, and empowering your team to stay productive every day.

Cloud Solutions

Streamline operations with secure, scalable cloud IT Services, providing flexibility and accessibility from any location at any time.

Network Security

Robust protection against cyber threats, safeguarding your data, and maintaining compliance with industry regulations for peace of mind.

Data Backup and Recovery

Reliable data protection ensures business continuity with secure backups and rapid recovery from unexpected incidents or disasters.

VoIP Services

Flexible, reliable communication solutions with advanced features, enabling seamless connectivity and scalability for your growing business.

What Clients Say About Us

Peace of Mind at an Affordable Flat Monthly Fee

Garam Group is a great company to work with. We wanted to update our phone system so we called them. Michelle was very knowledgeable with their products and explained how everything works flawlessly. She listened to our needs and provided solutions that fit our company. We felt no pressure from them to purchase. Once we decided to hire Garam Group, the install and transfer was seamless. Kevin and Sebastian walked us through everything, answered all of our questions, and made sure we knew how everything worked before they left. A few days later when we wanted to change a few things, Sebastian worked tirelessly to make sure we had what we wanted. Great company!

John Gracey

Susan Napierala

New York

A Trustworthy, Transparent Partner

I switched my company's phone system to the Garam Group a few months ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. I have worked with Caleb and Sebastian since, and they both have been incredible. They know their stuff and are always hard at work to help the clients. Highly recommend this company!

Kevin Truan

Kelly Virag

Logistics & Supply Chain

One of the Best Companies Around

The Garam Group is a pleasure to have as our phone provider. Michelle S. was professional, pleasant, accommodating and informative when providing all the information prior to our decision making of our new provider. Caleb was also professional, pleasant and informative when installing our new system. Sebastian has been amazing, professional, pleasant, patient, not to mention above and beyond accommodating with some glitches we have had with one of our lines. He made no judgement when I was clearly less than tech savvy. Thank you all at the Garam Group!

John Gracey

Kimmy Hunold

Motor Vehicle Manufacturing

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Frequently Asked Questions

Does the monthly service fee include new software licenses or hardware purchases?

No. Your monthly fee covers our services—monitoring, maintenance, and support—not the cost of new equipment or software. Any new purchases are separate, but we’ll help you find the right solutions at the best value.

How do we get in touch when we need help?

You can contact us by phone, email, or through our online ticket system. We respond promptly and keep communication straightforward.

Will I lose control over our systems if we work with your IT company?

No. You maintain full decision-making authority. We handle the technical work, but you choose how involved you want to be and make the final calls on policies or changes.

Is it safe to give your IT company access to our network and data?

Any outside access carries some risk, but we follow strict security protocols and use industry-standard protections. Our approach reduces your overall exposure compared to managing everything internally without specialized expertise.

Will working with your IT company mean we have to upgrade all our hardware and software?

Not if it’s not necessary. We work with what you have unless something is outdated or poses a security risk. In that case, we’ll recommend practical upgrades or updates.

How much do I need to be involved once we partner with your IT company?

You set your level of involvement. Some clients prefer regular input, others let us handle everything behind the scenes. We provide periodic reviews so you always know what’s happening without needing to manage daily IT tasks yourself.

Experience Truly Reliable IT Services

Partner with us for proactive IT Services designed to enhance your business operations and secure your technology. Our team is dedicated to delivering solutions that meet your unique needs with exceptional support.

Call 315-470-2106 today or click the button below to schedule your appointment and experience the difference.