Server, Desktop, Laptop and Mobile Device Support
Server, Desktop, Laptop and Mobile Device Support
Your computers and mobile devices are essential to your business. We can help you install, integrate, troubleshoot, and manage your servers, desktop PCs, and mobile devices powered by Windows, Apple macOS/OS X, iOS, and Android. Whether it’s choosing, setting up and configuring a new device or troubleshooting existing ones we are here to help!
What Clients Say About Us
Peace of Mind at an Affordable Flat Monthly Fee
Garam Group is a great company to work with. We wanted to update our phone system so we called them. Michelle was very knowledgeable with their products and explained how everything works flawlessly. She listened to our needs and provided solutions that fit our company. We felt no pressure from them to purchase. Once we decided to hire Garam Group, the install and transfer was seamless. Kevin and Sebastian walked us through everything, answered all of our questions, and made sure we knew how everything worked before they left. A few days later when we wanted to change a few things, Sebastian worked tirelessly to make sure we had what we wanted. Great company!
Susan Napierala
New York
A Trustworthy, Transparent Partner
I switched my company's phone system to the Garam Group a few months ago. Michelle met with me and my staff a few times before and during the switch. I cannot express how amazing this woman is. They helped ensure the process went smoothly. I have worked with Caleb and Sebastian since, and they both have been incredible. They know their stuff and are always hard at work to help the clients. Highly recommend this company!
Kelly Virag
Logistics & Supply Chain
One of the Best Companies Around
The Garam Group is a pleasure to have as our phone provider. Michelle S. was professional, pleasant, accommodating and informative when providing all the information prior to our decision making of our new provider. Caleb was also professional, pleasant and informative when installing our new system. Sebastian has been amazing, professional, pleasant, patient, not to mention above and beyond accommodating with some glitches we have had with one of our lines. He made no judgement when I was clearly less than tech savvy. Thank you all at the Garam Group!
Kimmy Hunold
Motor Vehicle Manufacturing
Monitoring
Catastrophic events rarely come without warning. With 24x7x365 monitoring, these signals will not go unnoticed. The Garam Group will be notified immediately, prompting real-time remediation — saving you hours of frustration and lost productivity. With our remote support tools we monitor resource utilization and uptime for your desktops, laptops, and servers. Whenever a critical service stops or a server fails to report in, the team verifies the issue and immediately addresses and resolves the problem quickly. In most cases, we can solve the problem remotely. If not, we send an engineer onsite to make sure your equipment is up and running as soon as possible.
Applications
Have a question about how a program works? Getting an error message when using an application? Our help desk team are experts in a wide variety of software applications and will not only troubleshoot problems, they will also help you learn new features and how to use these programs to the best of your ability. If it’s not a problem we are familiar with we can reach out to the vendor to make sure the problem gets resolved in a timely fashion.
Help Desk and Support
There is no reason to suffer with a problem when help is just an email or phone call away! Our Business 360 Managed Services Support Plans give your business the freedom to call our help desk as much as needed during normal hours. No problem is too small and our friendly team is always happy to help. Our help desk is the first point of contact and can help you troubleshoot problems with computers and applications. Thanks to our remote support tools most problems can be fixed quickly without waiting for someone to come onsite. When an issue requires onsite attention we’ll arrange for one of our highly trained professionals to arrive in a timely manner to resolve the situation.
Because your computers don’t stop working when you do, we are always here for you when you have questions, concerns, or service needs after standard business hours. We always have an engineer on call 24x7x365 days a year. (Additional rates and fees apply).
Purchasing, Configuring, and Deploying Systems
Need a new server, desktop, or laptop? Looking for a tablet or smartphone? Our engineers can help you choose, purchase, configure, deploy, update, manage, secure, and troubleshoot the best hardware and operating systems for your needs.
Mobile Device Support
Mobile devices have become an integral part of business networks and today’s world of work. These devices allow your team to have access to important email, calendars, documents, and other information no matter where you are working. We are experts in iPhones, iPads, Android phones and tablets. No matter what your need is for mobile computing we can help!
Patches and Updates
Patch management may not sound critical, but it can be one of the most important aspects of both the productivity and security of your entire system. Patching is important to ensure all your software is functioning correctly and fixes bugs and security holes that can cause vulnerabilities for your computers and your network. The Garam Group will continually scan your systems for vulnerabilities and implement pre-screened patches as required to make sure all your systems are working correctly and securely.
Optimization
PC Optimization
Boost employee efficiency and keep your computers running faster with fewer disruptions of service by receiving real-time maintenance, tune-ups, updates, and system clean-ups.
Server Optimization
We will make sure your server’s resources and settings are optimized to support your important business functions. We’ll then fine tune the server to fix or avoid common problems, like bottlenecks and overutilization, that cause disruptive downtime.
Server Administration
We’ll configure your network shares to make sure users only have access to the files and folders they are supposed to have access to. We will also quickly add new users with proper passwords or disable old users to make sure your network is secure.
Experience Truly Reliable IT Services
Partner with us for proactive IT Services designed to enhance your business operations and secure your technology. Our team is dedicated to delivering solutions that meet your unique needs with exceptional support.
Call 315-470-2106 today or click the button below to schedule your appointment and experience the difference.
